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In-Cart Tax and Return Policies

Items marked as clearance and/or all sales final in the description indicate no returns or exchanges offered but with all other carpets, you will have up to 3 days after to reach out to us to begin the return process, and an additional 2 days after receiving our UPS return label to put in the mail. We highly recommend reaching out before purchase for a return shipping cost estimate, or for additional photos, description, and to have any questions answered (md@oldnewhouse.com) prior to dispatch as we cannot be responsible for assumptions buyers may make. See our more complete return policy here

Our website is powered by Shopify, an ecommerce platform enjoyed by over 500,000 online small businesses and big box stores. Shopify also permits payment authorization through various payment gateways including PayPal, Amazon Payments, Apple Pay and more. Electronic payments made through Shopify, and enabled payment gateways within Shopify, subject our small business to a 3% merchant fee in the event of any cancellation or return. This costing is not recoverable to us at the point of transaction: Instead of raising our prices and rolling this costing into our products, we apply this non-refundable merchant fee and all direct costs associated with shipping as a deduction to refunds and returns as applicable within our policy for items eligible for return. The exception to all prior are option for payment via Affirm, or bank deposit cash equivalent transactions. 


US buyers: We collect sales tax for consumer transactions within New York, Georgia, and Kansas. All transactions conducted through Old New House may be subject to transactional history submitted to your state for user statement of Use Tax and use tax liability to be paid by the recipient. For 2018/2019, the current list includes Alabama, Arkansas, Colorado, Connecticut, Hawaii, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, New Jersey, Nevada, North Carolina, North Dakota, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Utah, Vermont, Washington. Sales delivered or sourced to Washington: Sales or use tax may be due on certain purchases. The seller may or may not collect sales tax on your purchase. Washington requires you to file a use tax return when sales tax is not paid at the time of purchase. If the seller does not collect sales tax, the seller may have to provide information to you and the Washington Department of Revenue about the purchases you made where sales tax was not paid. Visit dor.wa.gov/consumerusetax for more information. 


This message is required under the Revised Code of Washington 82.13.020(3)(a). Sales delivered or sourced to Pennsylvania: Pennsylvania sales or use tax may be due in connection with the purchase and delivery of tangible personal property to Pennsylvania individuals and businesses. Pennsylvania requires the purchaser to file a use tax return if tax is due and the tax was not collected by the seller. Please learn more about your use tax obligations under Pennsylvania law. The seller to which you are being referred may or may not collect and remit sales tax. If the seller to whom you are being referred does not collect sales tax, the seller may be required to provide information to you and the Pennsylvania Department of Revenue about the purchase and the potential use tax liability. This notice is required pursuant to the provisions of the Tax Reform Code of 1971. 72 P.S. § 7213.2. Sales or use tax may be imposed by the Commonwealth on this transaction. The remote seller may be required to make the election required by 72 P.S. § 7213.1(A). Please visit Marketplace Sales guidance to learn more about your sales and use tax obligations under Pennsylvania law.

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