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Returns

If you have a return to process or questions about whether your item may be eligible for return, email us:  md (at) old new house (dot) com. 

Refund will be issued once the item has been confirmed and received in original condition. Items which are eligible for return must have an RMA issued through email from us prior to your shipping. Items must be returned within 3 days of receipt (72 hours), and items must be received in the same condition shipped out.

Unless we have first been contacted prior to purchase with questions or concerns relating to returns, buyer will be responsible for original shipping at cost + return shipping. Items which are discounted on clearance or items with a negotiated total or price are not subject to returns unless explicitly stated. Kindly also see item descriptions for items which may have exception notes in the item description field. Custom items, artwork or items made from paper or wood are not returnable.  All antique and vintage rugs have a firm 3 day return policy provided they are received in the same condition sent out and fit the above criteria.

Tracking time on all items eligible for return is determined by delivery time stated on tracking, and return tracking time when scanned by a shipping agent/representative. Sunday and holidays shared by UPS, FedEx, or USPS are the only exception to extended return, although buyers must contact with intent to return within two days of receiving. Due to the nature of international shipments, all sales outside of the contiguous USA are all sales final. Kindly contact prior to purchase for any and all questions.

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