Privacy Statement

Old New House LLC – Privacy Policy

Last updated: December 4, 2025

This Privacy Policy explains how Old New House LLC (“Old New House”, “we”, “us” or “our”) collects, uses, discloses, and safeguards your information when you visit or make a purchase from https://oldnewhouse.com (the “Website”) or otherwise interact with us.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: https://oldnewhouse.com/pages/terms-of-service.

By using the Website, you agree to the collection and use of information in accordance with this Privacy Policy and our Terms and Conditions.

1. Who we are

Old New House LLC
33 Katonah Avenue
Katonah, NY 10536
United States of America
Email: md@oldnewhouse.com

For most processing activities, Old New House LLC is the “data controller” (or equivalent under applicable law), meaning we decide how and why your personal information is processed.

2. Information we collect

We collect information that you provide directly, information we receive from third parties, and information collected automatically when you use our Website.

2.1 Information you provide directly

We may collect the following information when you interact with us:

Identity and contact information
Name, billing and shipping address, email address, telephone number.
Account information
Username, password, and preferences if you create an account.
Order and payment information
Products ordered, order history, and transaction details. For card payments, we may see limited payment information (such as card type and last four digits), but full card numbers are processed and stored by our payment providers, not on our own servers.
Checks, memos, consignment, and B2B transactions
In some cases, such as checks, memos, consignment, or other forms of credit, we may request additional identification or business information to verify the transaction and eligibility. This may include business name, workplace details, professional title, tax ID/EIN, or limited payment authorization details. Identification collected for verification is not used for marketing and may be retained as part of the transaction record and for legal, tax, or accounting purposes.
Business / trade information (B2B)
Business name, designer or firm affiliation, workplace contact details, applicable trade or resale information, and related documentation for business-to-business transactions.
Communications
Information you provide when you contact us by phone, email, web forms, social media, or otherwise; survey responses; contest or promotion entries; and your marketing preferences.
International shipping details
For international orders, a telephone number is typically required to facilitate customs processing and delivery of goods.

We do not use identification collected solely for fraud prevention or transaction verification for marketing purposes. It may be retained as part of the order documentation and to comply with applicable legal, tax, or accounting requirements.

2.2 Information we collect automatically

When you access or use the Website, we may automatically collect:

Technical information
IP address, browser type and version, device type, operating system, time zone, language, and other technical settings.
Usage information
Dates and times of visits, pages viewed, links clicked, navigation paths, referring URLs and exit pages, and similar information about how you interact with the Website.

This information is primarily used to operate, maintain, and improve the Website and our services, and to help prevent fraud and abuse.

2.3 Information from third parties

We may receive information about you from:

E-commerce and analytics platforms
Our e-commerce platform (such as Shopify or a successor platform), Google Analytics, and similar services that help us understand site usage and performance.
Marketing and social platforms
Tools such as Mailchimp, Meta/Facebook, Instagram, and other advertising or email marketing platforms when you interact with our content or opt in to communications.
Shipping and courier providers
Shipping carriers (such as UPS and others) may provide updated or validated address information, status updates, and delivery confirmations.
Payment processors and fraud-prevention services
Payment gateways and related services that help us process payments, refunds, and screen for fraudulent transactions.
Marketplaces and partner platforms
Marketplaces or design platforms where we also sell or list products, to the extent necessary to fulfill orders and provide customer service.

We may also use limited public sources (such as online business directories or publicly available records) to verify whether an address is residential or commercial and to assist with shipping and logistics.

3. How we use your information

We use your information for the following purposes:

Order processing and fulfillment
To process your orders and payments, arrange shipping and delivery (including customs, where applicable), handle returns or exchanges, and provide invoices and order confirmations.
Customer service and communication
To respond to your questions and requests, provide customer support, manage your account and preferences, and communicate about changes to our terms, policies, or services.
Business operations
For internal record keeping, accounting, data analysis, service improvement, testing, and troubleshooting, and to help maintain the security and integrity of our systems.
Fraud prevention and security
To detect, investigate, and prevent fraud, abuse, and security incidents, and to enforce our rights and agreements.
Marketing and promotions (with appropriate consent)
To send emails or messages about new products, collections, special offers, events, or other updates that may be of interest to you, and to show you Old New House adverts on this and other websites, subject to your choices and applicable law.
Legal and compliance
To comply with applicable laws, regulations, tax obligations, and requests from law enforcement or regulatory authorities.

We rely on different legal bases depending on your jurisdiction, including: (a) performance of a contract (for example, to process and deliver your orders); (b) our legitimate interests (for example, to improve our services, prevent fraud, and analyze usage); (c) your consent (for example, for email newsletters or certain cookies where required by law); and (d) compliance with legal obligations (for example, tax and accounting rules).

You can opt out of marketing communications at any time (see the section titled “Your rights and choices” below).

4. Cookies and similar technologies

4.1 What are cookies?

Cookies are small text files placed on your device when you visit a website. They help websites remember your actions and preferences, and they allow us and our partners to recognize your browser and improve your experience.

4.2 Types of cookies we use

We use the following categories of cookies:

Strictly necessary cookies
Required for the website to function properly, for example to keep you logged in, maintain your shopping cart, and process your checkout.
Analytical / performance cookies
Help us understand how visitors use the Website (for example, pages visited and time on site) so that we can improve design, content, and performance.
Functionality cookies
Remember your preferences (such as language, region, and display settings) and help personalize your experience.
Targeting / advertising cookies
Record your visit, the pages you view, and the links you follow so we and our partners can show you more relevant advertisements.

4.3 Examples of cookies used

Depending on your browser and our current e-commerce provider, typical cookies may include, for example:

_session_id – maintains your session and remembers referrer/landing pages.
cart – stores information about the contents of your cart.
_secure_session_id – secures your browsing session.
_shopify_visit and _shopify_uniq or similar statistics cookies – used by our platform’s internal analytics to record visits and usage patterns.
storefront_digest – used to determine access when a shop password is enabled.

The exact cookie set may change over time. For a more up-to-date and technical description, refer to our e-commerce provider’s documentation or your browser’s developer tools.

4.4 Cookie choices

You can adjust your browser settings to refuse or delete cookies. Many browsers allow you to:

Block all cookies or only certain types of cookies.
Delete existing cookies.
Receive alerts before cookies are stored.

We may also provide on-site tools (such as a cookie banner or preferences center) that allow you to control certain cookie settings, especially in jurisdictions where consent is required for non-essential cookies.

Please note that disabling certain cookies may affect the functionality of the Website, including your ability to log in, maintain a cart, or complete a purchase.

For more information, you can consult your browser’s help pages or independent resources such as aboutcookies.org.

5. Sharing your information

We may share your information with:

Employees, agents, and trusted service providers
Our employees, contractors, and carefully selected third-party service providers who need access to your information in order to perform services on our behalf, such as order processing, website hosting, development, marketing, email delivery, payment processing, customer service, and data analytics.
Payment processors and financial institutions
Third-party payment gateways and financial institutions that process payments, refunds, and help detect and prevent fraudulent transactions.
Shipping and logistics partners
Carriers, customs brokers, and logistics partners who help us arrange delivery, handle customs clearance, and process returns.
Professional advisers
Lawyers, accountants, auditors, and other professional advisers as required for business operations, compliance, and the protection of our legal rights.
Government authorities and law enforcement
Government agencies, regulators, law enforcement, or other parties where required by law, regulation, court order, or when necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Business transfers
In connection with a merger, acquisition, asset sale, financing, reorganization, or similar transaction involving all or part of our business. In such cases, your information may be transferred to the new owner or controlling party under the same or substantially similar privacy protections described in this Policy.

We do not sell your personal information in the ordinary sense of the word. If you are in a jurisdiction where “sale” has a specific regulatory meaning (for example, certain U.S. state privacy laws), and you have questions about how that applies to our use of data, you may contact us using the details in the “Contact us” section below.

6. Data security

We take reasonable technical and organizational measures to protect your information, including:

Using secure servers and restricting access to authorized personnel.
Requiring passwords for customer accounts and encouraging strong, unique passwords.
Using SSL/TLS encryption for data transmitted between your browser and our Website.
Working with payment gateways and processors that are certified as compliant with the Payment Card Industry Data Security Standard (PCI-DSS). We do not store full card numbers on our own servers.

No method of transmission over the internet or electronic storage is 100% secure, but we follow generally accepted industry standards to protect your personal information.

If you believe that your account or personal information has been compromised, please contact us immediately at md@oldnewhouse.com.

7. Data retention

We retain your information only as long as necessary for the purposes described in this Privacy Policy, including:

The duration of your relationship with us and a reasonable period thereafter.
Compliance with legal, tax, accounting, and regulatory requirements.
The resolution of disputes and enforcement of our agreements.

Even if you request deletion, some information may be retained on backup or archival media where required for legal or regulatory reasons or where technically unavoidable within our standard backup practices.

8. Your rights and choices

Your privacy rights depend on where you live, but may include the following:

Access – You can request a copy of the personal information we hold about you.
Correction – You can request that we correct or update inaccurate or incomplete information.
Deletion – You can request that we delete your personal information, subject to legal and contractual obligations.
Restriction – You can ask us to restrict the processing of your information in certain circumstances.
Portability – You can request that we provide your information in a structured, commonly used, and machine-readable format, where technically feasible.
Objection – You can object to certain types of processing, including direct marketing.
Withdraw consent – Where we rely on your consent, you may withdraw it at any time. This will not affect the lawfulness of processing before consent was withdrawn.

You can exercise these rights or update your preferences by contacting us at md@oldnewhouse.com. We may need to verify your identity before responding to a request.

If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction with specific data protection rules, you may also have the right to lodge a complaint with your local data protection authority.

9. International transfers

Because we are based in the United States and work with providers in multiple countries, your information may be transferred to and processed in countries other than your own, including countries that may have different data protection laws.

Where required by applicable law, we take appropriate safeguards to protect personal data transferred internationally, such as using Standard Contractual Clauses or other approved legal mechanisms.

10. State tax and use tax notices (United States)

10.1 General note to U.S. buyers

We collect sales tax on consumer transactions where required by law (for example, for many transactions shipped to customers in New York). Depending on your state, you may also have a separate use tax obligation on untaxed purchases.

We may be required to report certain transaction information to state tax authorities or provide you with a year-end statement of purchases as required by law.

10.2 Pennsylvania

Sales or use tax may be due in connection with the purchase and delivery of tangible personal property to individuals and businesses in Pennsylvania. If sales tax is not collected at checkout and tax is due, Pennsylvania may require you to file a use tax return and pay any tax owed directly to the Pennsylvania Department of Revenue.

For more details on your obligations, please visit the Pennsylvania Department of Revenue’s official website and its guidance on marketplace and remote sales.

This notice is provided for informational purposes only and does not constitute tax advice. Please consult your tax adviser or state tax authority with specific questions.

11. Age of consent

By using this Website, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given your consent for any of your minor dependents to use this Website.

We do not knowingly collect personal information from children under the age of 13 (or such other age as defined by local law). If you believe a child under this age has provided us with personal information, please contact us so we can take steps to delete it.

12. Links to other websites

Our Website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of those websites or services. We encourage you to review their privacy policies before providing any personal information.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date at the top. Where required by law, we will notify you of material changes (for example, by email or a notice on the Website).

Your continued use of the Website after changes are posted constitutes your acceptance of the revised Privacy Policy.

14. Contact us

If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or ask a question about this Privacy Policy or our privacy practices, you may contact us at:

Privacy Contact – Old New House LLC
Email: md@oldnewhouse.com
Mail: 33 Katonah Avenue, Katonah, NY 10536, United States