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To-The-Trade Terms of Sale & Returns

Designers and to-the-trade buyers must be registered in advance with business information on file. Register your account accompanied by an application or email to us with EIN and business info. If you have not received confirmation from us within 24 hours of having registered, we may not converted your account - simply reach out to md@oldnewhouse.com.

To-the-trade terms of sale and return policies follow the parent terms of sale of return found here, with the following exceptions:

  • Designers are welcome to try out multiple carpets. In the event that half, or more than half of the quantity/value of the order is returned designers and/or their clients are responsible for all shipping costs.
  • 5 calendar day return period based on tracking delivery and tracking return in mail.
  • First time transactions must be processed with a credit card, as do accounts dormant for greater than six months. Subsequent transactions may go out on memo with terms of full payment by credit card on the fifth day, or full payment received by the tenth day if issuing a cashier's check or payment method other than credit card/money wire.
  • Top tier designer pricing requires that all shipping be paid for by consignee, whether by riding on consignees shipping account, or by paying shipping costs through us.
  • All sales to wholesale accounts (different than to-the-trade designers) are "final sale".
  • Carpets marked or noted as requiring freight shipping must be paid for in full, prior to dispatch. Memo / approvals for freight shipments will be considered on a case-by-case basis, minimally subject to full shipping paid in advance, and managers review of account activity. If the end receiver is non-commercial, or other than loading dock for receiving, contact us in advance for a custom checkout link with an added option for lift gate.

** Shop notice for all orders qualified for return processing: Our payment processor retains a 3% fee when an item is returned to us, which will be deducted from your refund along with ship costs. Kindly contact us in advance for any questions or a reserve to credit incentive when more than half the value of your order is kept.

All to-the-trade accounts are re-evaluated on an annual and transactional basis. Higher volume of closed sales may be treated closer to wholesale accounts and pricing tiers.

Note to all US buyers: We collect sales tax for consumer transactions within New York, Georgia and Kansas. All transactions conducted through Old New House may be subject to transactional history submitted to your state for user statement of Use Tax and use tax liability to be paid by the recipient. For 2018/2019, the current list includes Alabama, Arkansas, Colorado, Connecticut, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, New Jersey, Nevada, North Carolina, North Dakota, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Utah, Vermont, Washington
Pennsylvania sales or use tax may be due in connection with the purchase and delivery of tangible personal property to Pennsylvania individuals and businesses.
Pennsylvania requires the purchaser to file a use tax return if tax is due and the tax was not collected by the seller. Please visit this link to learn more about your use tax obligations under Pennsylvania law.
The seller to which you are being referred may or may not collect and remit sales tax. If the seller to whom you are being referred does not collect sales tax, the seller may be required to provide information to you and the Pennsylvania Department of Revenue about the purchase and the potential use tax liability.
This notice is required pursuant to the provisions of the Tax Reform Code of 1971. 72 P.S. § 7213.2.
Sales or use tax may be imposed by the Commonwealth on this transaction.
The remote seller may be required to make the election required by 72 P.S. § 7213.1(A).
Please visit Marketplace Sales guidance to learn more about your sales and use tax obligations under Pennsylvania law.
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